1. Completely Re-brandable (Private Label) Knowledge Base System
Mind Tree PHP Knowledgebase Script comes with full source code. The Source code is commented and is not encrypted which means you can change the Mind Tree Knowledgebase files to your needs whenever you desire. You are free to modify the source code to suit your requirements. You are free to remove our logo and use your own logo. You can customize the script files to change the look and feel according to your website's color scheme.

2. Knowledge Base Management with Ease of Use
Mind Tree is the most User Friendly and Administrator friendly knowledgebase system available today. Intuitive public and administrative sections mean there is little to no learning curve. Build an accessible knowledge base that can be readily understood. Our dynamic user friendly interface allows you to easily organize and manage your knowledge base questions/articles.

3. Unlimited Category Depth
Mind Tree PHP Knowledgebase Script allows you to create unlimited categories and sub-categories under them so that you can categorize your knowledge base content in the best possible way.

4. Categorized Display, Easy to Navigate
The Knowledgebase articles are displayed in a categorized way which makes it easy for the customers and website visitors to navigate the knowledge base and find the answer to their question in less amount of time.

5. Category Descriptions
Each category can be assigned a text description that will help the users to know more details about that category. This description will appear under each category in the Mind Tree PHP Knowledgebase.

6. Search Knowledgebase
Powerful search capability allows your users to search for the relevant content inside the knowledgebase. Full text search feature allows searching within question/article title, description and content.

7. User Groups Support & Protected Categories
Mind Tree software offers built-in support for user groups & protected categories along with powerful user-group permissions. Protected categories can contain content which is not accessible to public users i.e. visitors. You as an administrator can create user-groups and assign employees/members to those groups. With the support of user-groups, you can limit which content in your knowledge base different members/users can see based on which group they belong to and which areas (protected categories) of your knowledge base that user group can access.

8. WYSIWYG HTML Editor
MS Word like toolbar allows knowledgebase article text to be easily formatted. The built-in powerful WYSIWYG ("What you see is what you get") HTML Editor allows you to quickly create and edit your articles as if you were using a word processor or HTML Editor. WYSIWYG Editor used in Mind Tree PHP Knowledgebase Script is the most unique online HTML Editor which provides advanced editing facilities designed to create stylish content. "Advanced" doesn't mean complicated. All dialogs provide you with an easy to use interface.

9. Quick-Edit Articles
Quick-Edit feature allows you to make changes to articles/questions in your knowledge base from the public area of your knowledge base when you're logged in as an super-user/administrator. A special link titled "Edit Article" appears in the article/question view page when you are viewing the article/question as a superuser/administrator. You can click on this link to go directly to the edit article/question page where you can make required changes to the article and save the updated version.

10. Google Adsense Optimized Article Management Solution
Mind Tree provides seamless integration of AdSense codes into your Knowledge Base Article System. It's Auto Insert feature inserts AdSense codes into each article automatically so that you can profit from visitors clicking on your ads. All you need to do is to simply specify your AdSense ID in the manage settings screen of Admin control panel. What most article management or news management softwares fail to do is to provide webmaster with seamless integration of AdSense codes into the system. We have developed the Mind Tree system with the mind of our customers in order to accomplish this. Mind Tree automatically inserts the AdSense codes into your knowledge base articles without you having to manual add those codes into the articles. Our auto Adsense Code Insert feature does the job of automatically inserting the AdSense codes into every page of the article and all you need to do is to simply edit the AdSense settings in the admin panel and that's it! Just imagine the Adsense units color blended with rest of website to get maximum click through rate!

11. IQS (Instant Questions Suggestions) System powered by AJAX Technology
Since version 1.5, Mind Tree PHP Knowledgebase system is powered with IQS (Instant Questions Suggestions) based on AJAX technology that displays instant suggestions as the visitor types something in the content box of the contact us page. When a visitor asks a question from your knowledge base, Mind Tree automatically searches and presents your related articles to the visitor as suggestions before they formally submit the question. The visitor then has the option to cancel or continue submitting the question.

12. Search Engine Friendly Static URL's
Mind Tree PHP Knowledgebase Script offers Search Engine Friendly URL's (Static URL's) for dynamic knowledge base articles.
Knowledge Base Administrator can turn On/Off this feature of "Use SEO Friendly URL's?" from the Manage Settings screen in the Mind Tree Admin Control Panel. So, With this feature in place you can feel safe about the knowledge base articles getting indexed by search engines.
So, Instead of having URLs like http://www.instantrankingseo.com/test-demo/question.php?ID=31 Mind Tree will convert them to http://www.instantrankingseo.com/test-demo/article-31.html
Static URL's are known to be better than Dynamic URLs for a number of reasons:
Static URLs typically rank better in search engines. Search engines are known to index the content of dynamic pages much more slowly than that of static pages. Static URLs look friendlier to end users.

13. Cross Browser Compatibility
Mind Tree PHP Knowledgebase Script is fully cross browser compatible, which means your website visitors/users/customers can access the knowledgebase from any industry standard web browser of their choice. We have tested the Mind Tree PHP Knowledgebase Script on Internet Explorer, Opera, Mozilla, FireFox & Safari web browser successfully.

14. Full Fledged Administration Control Panel
Allows you to control every aspect of the Mind Tree PHP Knowledgebase Script through a secure, password protected web based administration control panel area.

15. Highly Configurable Options
Many of the Mind Tree's advanced features can be fully configured or even turned on/off through the web based administration control panel.

16. Multiple Administrators - Support for Unlimited Users

Mind Tree PHP Knowledgebase Script allows 3 levels of users for admin control panel in version 1.5 and 4 levels of users in the admin control panel of version 2.0. They are
Writers - Writers can sign up via the user section but they cannot login to the admin control panel unless their account is approved by the superusers. Writers can create knowledgebase articles, edit their own articles and add attachments to their own articles. All the articles created by the writer account are pending for approval by either Editors or Superusers.
Superusers - A Superuser can manage all aspects of the knowledgebase system without any restrictions. It has full access to all the things in the administrator control panel.

17. Auto Breadcrumbs
Mind Tree PHP Knowledgebase script automatically creates breadcrumbs for every article and every category in the knowledge base. Breadcrumbing is a navigational technique displaying all visited pages leading from the home page to the currently viewed page. All pages are linked for easy backwards navigation. It is placed near the top of the view article page for easy navigation.
Example: Home > All Categories > Presales Questions

18. File Attachments with Articles

19. Print Article

20. Email Article to Friend

21. Bookmark Article

22. Export Article to MS Word Format

23. Export Article to PDF

24. Social Bookmarks Tool : Integrated Social Bookmark Script allows to automatically create link icons for the best social bookmark services into your knowledgebase articles to make it possible for your visitors to create a public bookmark of your knowledgebase articles by a mouse-click.

25. RSS XML Feeds for Categories
RSS feeds provide fresh content to keep the search engines coming back

26. Visitor/User Comments

27. Voting for each article - Ability for the users to rate an article for its helpfulness on a scale on 1 to 5.

28.  Voting Statistics as Color Progress Bar
This is an easy way to get feedback from the people visiting your knowledgebase articles. You can constantly review the ratings for a particular article and modify its contents based on the ratings and comments received from the people.

29. List of Related Articles

A list of related questions/articles is displayed under every question being viewed by the user.

30.Complete Article Information
Every article displays the information like Author Name, Author email address, Article Created Date & Time, Number of times article viewed, Article Ratings etc.

31. List of Top 10 Popular Articles
Mind Tree PHP Knowledgebase script will dynamically create and display the list of your most popular 10 articles on the knowledge base homepage allowing your knowledgebase (FAQ) to become more valuable with each interaction.

32. List of 5 Recently Added Articles
Mind Tree PHP Knowledgebase script will display the list of 5 recently added questions to the knowledge base on the homepage.

33. Save User Questions - Online Contact Form
Visitor questions are automatically emailed to Administrators and stored in the knowledge base for easy review. Administrator can review the submitted questions and can add them to the knowledgebase so that if some other users have the same question then they can find the answer online immediately.

34. Online Glossary Management
You can define commonly used terms in your articles so that users can click on them at the glossary section to view their definitions. With an integrated Glossary module, your knowledge base is complete. Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index at the beginning of the glossary.

35. Free Installation Service - Mind Tree PHP Knowledgebase Script
We offer Free Installation Service of the Mind Tree PHP Knowledgebase Script on your server if you don't want to install the script yourself. Please make sure that your web server meets the requirements to run the Mind Tree knowledgebase.

36. Zero Programming Hassles
You need not to have any programming knowledge to create & manage the knowledgebase with Mind Tree PHP Knowledgebase system. We with developed it with ease of use for the administrator in mind. So, you do not need to go into the source code and do anything in code once the Mind Tree script is installed.

37. Web Based Install Wizard
A simple and easy to use online installation wizard. Mind Tree's owned license version comes with a Web based step by step installation wizard to install the knowledge base software on your web server.

38.  Sitemap Generator (XML, Text, HTML) Mind Tree has an inbuilt sitemap creation system that allows you to create sitemap of your knowledgebase in XML, Text & HTML formats. With Mind Tree, you can

Create an XML sitemap format that can be submitted to Google to help them crawl your knowledgebase better.

Create a Text sitemap of the knowledgebase to submit to Yahoo.

Generate an HTML site map of knowledgebase to allow human visitors easily navigate on your knowledgebase.

39.  Extremely easy to use
The Mind Tree PHP Knowledgebase script has been designed and organized in such a manner to provide maximum ease of use to visitors and knowledge base members.

40. Full PHP Source Code
The owned license version of Mind Tree PHP Knowledgebase Script comes with fully commented, unencrypted PHP source code of the knowledge base script. You may modify the source code according to your requirements but the copyright notice under every page must remain intact.

The benefits to you and your business are limited only by the use you make of knowledge management. Mind Tree PHP Knowledgebase system provides you with the opportunity to maximise these benefits. It is the best Knowledge Base Solution for everyone.

Provide 24/7 Online Support
A professionally managed customer support knowledgebase system like Mind Tree serves your customers and website visitors even when your offices are closed and you are not there to answer the support questions. Since a knowledgebase is a collection of all the frequently asked questions by the people about your services, so website visitors and customers get the answers to their questions 24 hours a day, 7 days a week and 365 days a year provided you have created a very nice set of frequently asked question-answers in your knowledgebase and your website is up and running.

Reduce Support Time
Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!

Improve Customer Service
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. If you are selling products and services online then make it sure you have a professional knowledge base system that contains all the frequently asked questions by visitors and customers in a categorized manned which is easy to navigate so that people can find answers to their questions in an easy way.

Based on Open Source Software - Lower Cost
Mind Tree PHP Knowledgebase Software uses open source software technologies like PHP and MySQL. Since Mind Tree is a php based knowledge base software so it will work on any platform. It really doesn't matter whether you are hosted on Windows or Linux or BSD. Also, no knowledge of PHP or MySQL is required in order to install Mind Tree PHP Knowledgebase Software. We also go an extra level and provide remote installation service absolutely free.

Increase Customers Trust
When a customer looks at the professionally managed FAQ system, Knowledge Base for Customer Support, he becomes more confident about your services and trusts you more.

Self-Service Customer Support (Self Assist)
Help your customers help themselves. Intelligent Knowledge Base, with Active Search and Browse capabilities, dynamically structured and continuously expanded by analyzing customer behavior, assures maximum accessibility to appropriate answers.

Mind Tree + AdSense = $$$
Start your own profitable content-driven web site now with Mind Tree Software! Mind Tree Software has built in support for displaying adsense ads. Mind Tree provides seamless integration of AdSense codes into your Knowledge Base Article System. It's Auto Insert feature inserts AdSense codes into each article so that you can profit from visitors clicking on your ads. All you need to do is to simply specify your AdSense ID in the manage settings screen of Admin control panel.

Knowledge Management
Customer-driven Knowledge Base, automatically restructured according to customer interactions, always keeping the most up-to-date and relevant information at the top. Each answer can be dynamically added to the knowledge base, decreasing human involvement over time.

Increase Customer Satisfaction
Customers are more satisfied since they usually get the answers to their queries/questions in your knowledge base quickly so there is high probability of them become returning customers.

Increase Search Engine Rankings
Having a professionally managed customer support knowledgebase system in place increase the chances of higher search engine rankings. Since your website is full of customer support questions & answers, you get lot of pages of the relevant keywords and this data attracts the search engines, leading to higher search engine rankings.

Quickly Update Product Information
Whenever you have any new release of your service or products, you can create relevant knowledgebase article about what changes are done, which new features are added so that the website visitors or customers who visits the knowledgebase section can get the information as soon as possible. This way it becomes easy for you to quickly update the product information on your website.

Save Time and Money
Cut down your support cost. Saves your time and money as more visitors find the answer to their questions quickly on your website. Have you ever guessed why all major hosting and big companies like Microsoft, Yahoo, Google use Knowledge base for providing support?

Special Pricing for Non-Profits
Qualified educational & non-profit organizations receive a 40% discount on all purchases of Mind Tree PHP Knowledgebase Script. We are pleased to offer this discount to Educational Institutions, Non Profit Organizations and Associations. We know how much you need to manage your knowledgebase content and because of that we’re offering a 40% discount anytime you purchase from us.

Price Protection
The price of Mind Tree PHP Knowledgebase Software will only go up, not down, since new features, R&D etc require additional revenue for funding. Our valid customers are protected from such price increases because all upgrades for 1 year from the date of purchase are Free. But for those who hesitate to buy, the price of software can increase by the time when they decide to buy it. So buy now and get upgrades free for one year!

Current up-to-date Information
Mind Tree PHP Knowledgebase  builder is a dynamic system. It is not a static, published database. It reflects all workflow transactions and all new information as soon as it is entered and approved.

Mind Tree PHP Knowledgebase Management System can be used at Customer Support Help Desk, Call Centre, Enterprise Intranet & at any departments where knowledge is important.

Benefits For Customer Support Helpdesks

• Reduced Number of Calls.

• Reduced Call Durations.

• Improved rate of first contact call resolutions.

• Reduced call escalations from first line to second line.

• Improved Customer Satisfaction.

• Time & Money Savings.

• 24/7 Self Service Customer Support.

Benefits For Call Centres
By Implementing self-help to customers and a search engine on a call centre the typical call centre can expect to gain significant efficiency and cost savings in the following areas:

• Improved rate of first contact call resolutions.

• Improvded accuracy of information provided.

• Reduced call durations.

• Reduced number of calls since self service customer support is implemented.

• Decreased training time for new call centre employees.

• Faster deployment of corporate information.

• Genuine dynamic FAQs for fast access to common solutions.

• Benefits for Enterprises

Benefits for the enterprise include but not limited to:

• Sophisticated access rights to restrict who can view what data.

• Functionality to get answers from Superuser (Knowledge Base Administrators) quickly and efficiently.

• Searching facility on the enterprise intranet for quick access to knowledgebase – no client install necessary.

Areas in the organisation where Mind Tree PHP Knowledgebase System could make substantial benefits

• Training departments

• Human resources

• Helpdesk

• Call Centres

• Legal Departments

• Traffic Law Departments to provide the answers of frequently asked questions to the public.

• Any departments where knowledge is important